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Help Desk Balanced Scorecard Metrics for Excel – Measure Performance with Help Desk Balanced Scorecard Metrics for Excel
Software Information Preview List:
- Developer: AKS-Labs
- License / Price: Free Trial / US$60.00
- Suitable Platforms: Windows 95/98/ME,Windows NT/2000,Windows XP,Windows NT/2000/2003/SBS2003,Windows Vista
- Version:
- File Size: (Bytes)
- Add date or Last Updated: 21-SEP-12
Author’s introduction about Help Desk Balanced Scorecard Metrics for Excel :
The most important aspect of any business is customer relationships, if you can manage incoming requests, process them in a timely manner, then you will have a constant sales growth. Helpdesk plays a key role in this process. It is important to measure the performance of helpdesk as it is a good way to find out what is going bad in your customer support service. Keeping an eye on key performance metrics and improving your positions will return in a sales growth.
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