AiQ Supervisor Dashboard

Summary

• AiQ Supervisor Dashboard – Acqueon iQ is a complete multi-channel, multimedia product which helps enterprises not only to interact with their end consum…

Info.

• LicenseFree
• version4
• File Size1.4 MB
• Realese1-Aug-12
• DeveloperAcqueon Technologies Inc
• O.S.Requires iOS 3.2 or later. Compatible with iPhone, iPad, and iPod touch.

Description

• details – Acqueon iQ is a complete multi-channel, multimedia product which helps enterprises not only to interact with their end consumers but also relate with them. It is capable of both inbound and outbound interactions, be it voice, e-mail, chat, and SMS. Historical and real time reports, blending, recording, and predictive and preview dialing modes are other prominent features.One Customer, One Path through the Contact CenterAcqueon iQ delivers Universal Queuing capabilities for a Contact Center. This enables you to create routing rules driven by the customer and not by independent channels. The result? Irrespective of multiple touch points, you provide one path that translates into a consistent customer experience.One Customer, One View for the AgentCustomers expect service agents to have a clear picture of who they are and what their needs are. Through an Integrated Agent Desktop, Acqueon iQ transforms the view of the agent serving a customer. This cuts across channels and business applica… – More…

Screenshot

Download URL

• Free download from Apple Store